Shipping Policy

SHIPPING POLICY – Zarek (NEXUS DIGITAL LTDA)

We are pleased to offer free shipping! All orders are prepared and dispatched from our warehouse. Please note that, during public holidays y sale/promotional periods, processing times may be slightly longer.

Order processing

  • We process orders Monday to Friday.

  • Orders are prepared within 3 to 10 working days from the purchase date.

  • Once prepared, the order is dispatched the next working day.

  • We do not dispatch on weekends.

Changes and cancellations

Once the order has been placed, we cannot cancel it. If you need to modify delivery details, please contact us as soon as possible. Once the order has been processed, it will no longer be possible to make changes.

When will I receive my order?

After your purchase, allow between 1 and 3 working days for initial processing. From then on, delivery time will depend on your location.

Estimated delivery times by destination

  • Europe: 7–14 working days

  • USA: 7–15 working days

  • Canada: 7–16 working days

  • Central America: 10–25 working days

  • Australia / New Zealand: 10–26 working days

  • Other countries: 11–30 working days

In exceptional cases, an order may take longer than usual. In that case, delivery may take up to 40 working days.

Shipment tracking

We will provide you with a tracking number so you can check your order status in real time and stay informed of delivery progress.

Customer service

If there is an unusual delay or you have any queries, please do not hesitate to contact our customer service team. We will be happy to help.

support@zareklondon.com

Thank you for your understanding and patience. At Zarek (NEXUS DIGITAL LTDA) we work to provide you with the best possible shopping experience.